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Customer Service

The Finest Customer Service, Guaranteed


Janelle Imports' commitment is to always provide you with the most excellent service at all times. We take pride in offering products of the highest quality, artistry and workmanship. Our inventory is replenished monthly with the arrival of new merchandise imported directly from our stoneware factory Manufaktura in Boleslawiec, Poland. As with any hand-crafted stoneware, colors and patterns may vary slightly. Please note, all measurements are approximate.

All products are safe to use in the dishwasher, microwave and oven. They are all lead and cadmium free.

RETURN POLICY

If you are not completely satisfied with your purchase, for any reason, simply return the unused product within thirty (30) days of purchase for a replacement or full refund.

Refunds are available when the original receipt accompanies the return of items in a new, unused condition. Merchandise much have the original sticker in place.

To return an on-line item, please email us at info@janelleimports.com within 10 days of receiving your order to receive a return authorization.

You are responsible for return shipping costs if the product is no longer needed, or if the wrong product was ordered. Shipping and handling and return postage charges will be refunded only if the return is a result of broken or damaged merchandise, or if the return is a result of our error. 

For additional assistance or information regarding our return policy please contact us at info@janelleimports.com or call during regular business hours at 860-749-7906.


DELIVERY, TAX, AND SHIPPING INFORMATION

Shipping and Handling Information

Our shipping and handling charges are based on weight and shipping zone. These charges are designed to cover the cost of processing your order, handling and packaging the products you have purchased and delivering them to you and/or to the recipients you designate.
There may be conditions under which shipping charges will be determined by order value.

 

PRIVACY POLICY

All personal information collected by Janelle Imports is confidential and it will not be shared or sold to any third party.