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Customer Service

The Finest Customer Service, Guaranteed


Janelle Imports' commitment is to always provide you with the most excellent service at all times. We take pride in offering products of the highest quality, artistry and workmanship. Our inventory is replenished monthly with the arrival of new merchandise imported directly from our stoneware factory Manufaktura in Boleslawiec, Poland. As with any hand-crafted stoneware, colors and patterns may vary slightly. Please note, all measurements are approximate.

All products are safe to use in the dishwasher, microwave and oven. They are all lead and cadmium free.

RETURN POLICY

If you are not completely satisfied with your purchase, for any reason, simply return the unused product within thirty (30) days of purchase for a replacement or full refund. Refunds are available when the original invoice accompanies the return of items in a new, unused condition. Merchandise much have the original sticker in place. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. You are responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered. Shipping and handling and return postage charges will be refunded only if the return is a result of broken or damaged merchandise or if the return is a result of our error. For additional assistance or information please contact us at info@janelleimports.com or call during regular business hours @ 860-749-7906.

DELIVERY, TAX, AND SHIPPING INFORMATION

Shipping and Handling Information

Our shipping and handling charges are based on weight and shipping zone. These charges are designed to cover the cost of processing your order, handling and packaging the products you have purchased and delivering them to you and/or to the recipients you designate.
There may be conditions under which shipping charges will be determined by order value.
SHIPPING OPTIONS
UPS GROUND
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day

PRIVACY POLICY

All personal information collected by Janelle Imports is confidential and it will not be shared or sold to any third party.